General Description:

This person will be responsible to support Knapheide’s customer service activities.  In this role, the person will be expected to handle sales and parts requests for walk in and call in customers, manage warranty and service requests, and help organize and manage the parts department and parts warehouse.

Essential Duties and Responsibilities:

  1. Investigate, receive, and support customer parts requests.
  2. Handle service counter traffic, fill customer orders, and schedule warranty service work.
  3. Document transactions that occur with customers in a manner that assures proper follow up and achieves customer satisfaction.
  4. Assist the materials department with the project to label all parts and improve the organization in the parts department.
  5. Work with the production team to assure that they can obtain the parts that they need from the parts department in a timely manner.  This may include updating inventory systems to reflect parts usage on particular jobs.
  6. Order parts and manage inventory as requested by the Materials Manager
  7. Work safely in a production environment wearing Personal Protective Equipment (PPE) when required.
  8. Ability to plan, work, and communicate well with others
  9. Excellent phone skills needed
  10. Intense attention to detail
  11. Some lifting and moving of parts is required
  12. Ability to confront and resolve problems effectively

Preferred Training and Experiences:

  • Previous experience in a parts department, customer service or sales role
  • Previous experience in the truck equipment or similar industry
  • Personal computer skills / data collection skills
  • Fork Truck Operators License

Physical Requirements: 

  1. Normal standing, walking, bending and twisting as necessary to perform job duties.
  2. Exposed to normal seasonal temperatures.
  3. Lifting/moving up to 75 pounds

Education Requirement:

High School Diploma or GED

We offer an excellent compensation and benefit package, that includes access to free medical care at The Knapheide Family Wellness Center (only applicable to Quincy, IL employees) as well as an opportunity to be part of a successful and growing organization.

Interested candidates should apply online to submit a resume in complete confidence.

Human Resources
PO Box 7140
Quincy, IL 62305


Career Application

To apply for a position at Knapheide, please submit your resume.